Terms and Conditions

Kindly Note : All battery warranty service should be claimed either at our shop or dealership service center.

*Home warranty service Battery will be replaced under warranty free of cost but service charges for home service will be applicable minimum 100 Qr or depending on location if out of Doha city limits

Disclaimer 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Privacy Policy

Last updated: July 25, 2026

This Privacy Policy describes how Aone Roadside Assistance (“we,” “us,” or “our”) collects, uses, and protects information when you visit aoneroadsideassistance.com (the “Site”).

1. Information We Collect

We collect the following types of information:

Information You Provide

• Contact and booking information, such as your name, phone number, location, and selected service (e.g. battery replacement, towing, flat tire, fuel delivery), when you submit our “Request Onsite Service” form
• Messages and phone numbers, when you contact us via WhatsApp or phone call
• Email address, if you email us directly

Information Collected Automatically

• Usage data and analytics, including your IP address, browser type, device type, pages visited, time spent on pages, and referring website, collected via cookies and similar tracking technologies (e.g., Google Analytics)

2. Cookies

We use cookies and similar tracking technologies to analyze site traffic and understand how visitors use our Site. You can control or disable cookies through your browser settings. Note that disabling cookies may affect your experience on the Site.

3. How We Use Your Information

We use the information we collect to:

• Dispatch a technician to your location and provide the roadside assistance service you requested
• Contact you by phone or WhatsApp to confirm details, arrival time, or service status
• Respond to inquiries submitted through our booking form, WhatsApp, or email
• Analyze and improve the performance and content of our Site
• Monitor and prevent technical issues or misuse

We do not sell your personal information to third parties.

4. How We Share Your Information

We may share information with:

• Service providers who help us operate the Site (e.g., email marketing platforms, analytics providers, web hosting)
• Legal authorities, if required to comply with a legal obligation or protect our rights

We do not share your information with third parties for their own marketing purposes.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Your Rights and Choices

We operate in Qatar. Regardless of local legal requirements, you may:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of receiving marketing emails (via the unsubscribe link in any email)
• Opt out of analytics cookies (via your browser settings)

To exercise these rights, contact us at [YOUR CONTACT EMAIL].

7. Third-Party Services

Our Site may use third-party tools such as:

• Google Analytics — to understand site usage (Google’s Privacy Policy)
• WhatsApp — to communicate with you about your service request (WhatsApp’s Privacy Policy)

These third parties have their own privacy policies governing the use of your information.

8. Children’s Privacy

Our Site is not directed to children under 13 (or 16, if applicable in your jurisdiction), and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Aone Roadside Assistance Email: aoneroadsideassistance@gmail.com Phone/WhatsApp: +974 3011 6703